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John Smith Event Store

Official ticket presale channels:
John Smith Event Store, Lippupiste, Festicket.com, Laukaan Satamakahvila

If there are tickets left after pre-sales, those will be on sale at the festival gate. Nb!
A limited number of tickets available.

Ticket for 1-3 days
  • Admission for selected dates
  • Afterparty
VIP-ticket for 1-3 days
  • Admission for selected dates
  • Own separately entrance and security check
  • Free cloakroom
  • Rock-dinner for selected dates
  • Shelter and seats in a VIP-area
  • Private bar counters and toilets
  • Afterparty
  • More information here
Tent or caravan place + camping wristband
  • Accommodation in the camping area for 3 days
  • Free access to the Peurunka spa for 3 days
  • Parking lot for 3 days
  • All camping services
  • More information here

3-Day ticket, 139€ + service fee

3-Day VIP, 249€ + service fee

Guidelines

You can buy the tickets by clicking the “BUY” -button on the right or clicking the product’s ”Add to cart” -button on the John Smith Event Store page. The tickets are paid straight when buying them using an online bank. After the payment, the tickets are sent to you via
email as a PDF-file. The tickets in the PDF-file can be separated if necessary (when buying multiple tickets at once).
You can show the tickets straight from your smartphone, or you can print them out. The name on the ticket doesn’t matter.

Liveto is responsible for our event store. Questions considering the ticket sale can be directed straight to asiakaspalvelu(at)liveto.io.

Liveto – Terms of delivery and privacy Policy:
https://liveto.io/wp-content/uploads/2020/06/termsofdelivery_liveto.pdf
https://liveto.io/dpa

You can buy tickets (not clothing or camping) with Smartum exercise and cultural Pay, ePassi, or Eazybreak cultural benefit at the John smith Event Store. After filling out your information, choose which payment method you would like to use. Other payment methods cannot be used at the same time, so there has to be enough balance on the benefit card.

During summertime, the tickets are also available at Laukaa harbor café (Satamatie 3, Laukaa). In the cafe, you can pay the tickets with Smartum exercise and culture vouchers, Smartum culture vouchers, or Smartum exercise and culture Pay (Nb! Smartum exercise vouchers and exercise Pay are not accepted). It’s not possible to buy tickets with exercise and cultural benefits at the festival entry gate.

In addition, lippu.fi accepts many different kinds of benefits. All ticket sales locations can be found here: lippu.fi 

A personal assistant can come to the festival with the assisted person without a separate ticket. To get in with the same ticket, both the assistant and the assisted person must be at the wristband changing at the same time.

If you have bought a one-day or a two-day ticket, and you would like to exchange it for a different time (e.g. Thursday ticket to Friday ticket) or you would like to upgrade tickets (e.g. a one day-ticket for a three-day ticket), you can do it by following the instructions below.  Exchanging and upgrading are possible if the ticket type is still available (not sold out).

The instructions are as follows:

John Smith event store
If you have bought the ticket with Smartum: send an email with your order number, the email address which has been used when ordered, and tell how would you like to exchange your ticket to customer service: asiakaspalvelu(at)liveto.io.

If you have bought the ticket with online payment: Buy a new ticket, which one you would like to get from the John Smith Event Store. After that, contact Liveto’s customer service with your old order number (the ticket which you want to return), and email address (that has been used when ordered the old ticket).

Exchanging and upgrading tickets are free of charge and you will receive a refund for the old ticket (excluding the service fee).

Lippu.fi
Send an email to asiakaspalvelu(at)lippu.fi with your contact information, the ticket number or, the order number, and how would you like to exchange your ticket. Exchanging and upgrading tickets costs 15€/order. In addition, when exchanging or upgrading a ticket you need to pay the difference between your old ticket and a new ticket (if the price is different).

Festicket

Contact customer service using the form at www.support.festicket.com. Exchanging and upgrading are free of charge.

Be prepared to present an identity card when changing your ticket – the festival’s age limit is 18. No matter whose name is on the ticket. 

It is possible to change a ticket to a wristband in advance at our changing points before the festival. The points will be announced closer to the event. A person who wants to change his/her ticket to a wristband must be present at the changing point – the wristband is placed on a wrist by our staff. The wristband is personal, and it can’t be changed to another person during the festival. 

Nb! VIP-passes and VIP-wristbands are only available at the festival gates. All camping wristbands and places are only available at the camping check-in point.

When arriving at the festival gates, there are different kinds of lines. To speed up entry, please choose the correct line for you. For example, if you have already changed your ticket to a wristband, you can walk through the entrance straight to the cloakroom by a line called ”with wristband”.

If the wristband is too tight – do not cut or remove it by yourself! Please ask for help from our staff at the festival gate or info.

Nb! If you want to order products outside of Finland, please contact us beforehand info(at)ext.fi.

Product Store

John Smith Rock Festival products are printed by printing house Silkkisiipi from Jyväskylä. We deliver order lists to Silkkisiipi twice a week. The products are printed according to orders, in other words, the products are not ready on the shelf (excluding Outlet products). The normal delivery time from the order is 1.5–2 weeks.

Delivery fee

Price: 7,90€ €
Delivery fee for products in Finland. The order will be shipped via Matkahuolto.

 

 

Pick up

Price: 0 €
You can pick up your order from Painotalo Silkkisiipi, address Palokankaantie 8, 40320 Jyväskylä. You’ll get a text message when the order is ready.

 

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Coming soon

Price: XXX €
65% polyester ja 35% cotton.  Wash at 40°C. Size: XS-5XL.


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JSRF Skull -hoodie

Price: 39,90 €
65% polyester ja 35% cotton.  Wash at 40°C. Size: XS-5XL.

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JSRF hoodie + sleeves

Price: 45,90 €
65% polyester ja 35% cotton.  Wash at 40°C. Size: XS-5XL.

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JSRF t-shirt

Price: 19,90 €
100% cotton. Unisex size (Payper Sunrise). Wash at 40°C. Size: XS-5XL.

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JSRF 2020 t-shirt

Price: 19,90€
100% cotton. Unisex size (Payper Sunrise). Wash at 40°C. Size: XS-5XL. Nb! Available until the end of July 2020.

Coming soon

Price: XX
100% cotton. Unisex size (Payper Sunrise). Wash at 40°C. Size: XS-5XL.



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JSRF Tank Top

Price: 19,90 €
95 % cotton ja 5 % elastane. Wash at 40°C. Size: S-XXL.

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JSRF Skull -Tank Top

Price: 19,90 €
95 % cotton ja 5 % elastane. Wash at 40°C. Size: S-XXL.

JSRF Mug

Price: 14,90 €
A black mug with JSRF print.

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OUTLET! Rock T-shirt

Price: 15,90 €
100% cotton. Unisex size. Wash at 40°C.

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OUTLET! Rock Hoodie

Price: 29,90 €
65% polyester ja 35% cotton.  Wash at 40°C.

OUTLET! JSRF-bag

Price: 6,90 €
Tote bag with print.

Guidelines

Painotalo Silkkisiipi is responsible for clothes and other printed items in the event store. If you have any questions, please send them directly to Silkkisiipi: myynti(at)silkkisiipi.fi. Delivery time inside of Finland is between 1,5-2 weeks after the order is placed (Nb! During weeks 31-32 the delivery time is longer). If you would like to order products abroad, please send an email: info(at)xtventures.fi

All the products will be delivered via Matkahuolto (delivery fee 7,90€/order) or if you want you can pick the order up from Silkkisiipi office; address Palokankaantie 8, 40320 Jyväskylä (opening hours: Mon-Fri 8.00am-4.30pm). You’ll get a text message when the order is ready. Nb! If you want to order outside of Finland, please contact us beforehand info(at)ext.fi.

Please notice! The color of the clothes may be different in the picture due to your computer’s screen brightness settings.