You can buy the tickets by clicking the “BUY” -button on the right or clicking the product’s ”Add to cart” -button on the John Smith Event Store page. The tickets are paid straight when buying them using an online bank. After the payment, the tickets are sent to you via
email as a PDF-file. The tickets in the PDF-file can be separated if necessary (when buying multiple tickets at once).
You can show the tickets straight from your smartphone, or you can print them out. The name on the ticket doesn’t matter.

Liveto is responsible for our event store. Questions considering the ticket purchasing process can be directed straight to asiakaspalvelu(at)liveto.io.

Liveto – Terms of delivery and privacy Policy:
https://liveto.io/wp-content/uploads/2020/06/termsofdelivery_liveto.pdf
https://liveto.io/dpa

Nb! A limited number of all ticket types are available. All ticket purchases are final, only if the event is canceled, there is a right to return the ticket.

You can buy tickets (not clothing or camping) with Smartum Pay, ePassi, and Eazybreak cultural benefit at the John Smith Event Store. After filling out your information, choose which payment method you would like to use. Other payment methods cannot be used at the same time, so there has to be enough balance on the benefit card.

During summertime, the tickets are also available at Laukaa harbor café .
There you can pay the tickets with Smartum exercise and culture vouchers, Smartum culture vouchers, or Smartum exercise and culture Pay (Nb! Smartum exercise vouchers and exercise Pay are not accepted).
There’s also possibility to pay with Edenred cultural benefit, at Laukaa harbor café.  

It’s not possible to buy tickets with exercise and cultural benefits at the festival entry gate.

A personal assistant can come to the festival with the assisted person without a separate ticket. To get in with the same ticket, both the assistant and the assisted person must be at the wristband changing at the same time.

Read more HERE.

If you have bought a one-day or a two-day ticket, and you would like to exchange it for a different time (e.g. Thursday ticket to Friday ticket) or you would like to upgrade tickets (e.g. a one day-ticket for a three-day ticket), you can do it by following the instructions below.  Exchanging and upgrading are possible if the ticket type is still available (not sold out).

The instructions are as follows:

John Smith event store
If you have bought the ticket with Smartum: send an email with your order number, the email address which has been used when ordered, and tell how would you like to exchange your ticket to customer service: asiakaspalvelu(at)liveto.io.

If you have bought the ticket with online payment: Buy a new ticket, which one you would like to get from the John Smith Event Store. After that, contact Liveto’s customer service with your old order number (the ticket which you want to return), and email address (that has been used when ordered the old ticket).

Exchanging and upgrading tickets are free of charge and you will receive a refund for the old ticket (excluding the service fee).

Be prepared to present an identity card when changing your ticket – the festival’s age limit is 18. The name on the ticket doesn’t matter, tickets are not personal.

It is possible to change a ticket to a wristband in advance at our changing points before the festival. The points will be announced closer to the event. A person who wants to change their ticket to a wristband must be present at the changing point – the wristband is placed on a wrist by our staff. The wristband is personal, and it can’t be changed to another person during the festival. 

Nb! VIP-passes and VIP-wristbands are only available at the festival gates. 

When arriving at the festival gates, there are different kinds of lines. To speed up entry, please choose the correct line for you. For example, if you have already changed your ticket to a wristband, you can walk through the entrance straight to the cloakroom by a line called ”with wristband”.

If the wristband is too tight – do not cut or remove it by yourself! Please ask for help from our staff at the festival gate or info.