Things you should know
The festival area is located in Peurunka, Laukaa, approx. 25km from Jyväskylä.
Festival busses are running from Jyväskylä and Äänekoski. A parking area for cars is located on a field (about 1km from the festival area). There is a small parking fee.
Address: Peurungantie 85, 41340 Laukaa.
Safety and the entry to the festival
When arriving at the festival there is a security check at the festival gates to everyone, which ensures a safe environment for everyone. Get familiar with our instructions on what items are allowed and not at the festival. You can leave your belongings in the cloakroom, which is located between entry gates and the security check.
There will be a first aid tent in the area where you can find the professional and nice staff of the Finnish Red Cross. The first aid people are also walking around the area. No matter if it’s a small cut or injuries, sudden attack, or you are just feeling dizzy – ask help from our first aid people!
If you notice something dangerous around you, please inform the nearest security staff. Let’s take care of each other! Aican Oy is responsible for the security at the festival aican.fi
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Covid-19 and tickets
The tickets and the camping spaces bought for the JSRF 2020 are valid for the JSRF 2021 as they are, so no action needed with them.
If the 2021 event is canceled, the tickets (bought for JSRF 2020 or 2021) will have a right of return and we will provide instructions on how to return the ticket.
Otherwise, the tickets are non-refundable.
If you have bought a one-day or a two-day ticket, and you would like to exchange it for a different time (e.g. Thursday ticket to Friday ticket) or you would like to upgrade tickets (e.g. a one day-ticket for a three-day ticket), you can do it by following the instructions below. Exchanging and upgrading are possible if the ticket type is still available (not sold out).
The instructions are as follows:
John Smith event store
If you have bought the ticket with Smartum: send an email with your order number, the email address which has been used when ordered, and tell how would you like to exchange your ticket to customer service: asiakaspalvelu(at)liveto.io.
If you have bought the ticket with online payment: Buy a new ticket, which one you would like to get from the John Smith Event Store. After that, contact Liveto’s customer service with your old order number (the ticket which you want to return), and email address (that has been used when ordered the old ticket).
Exchanging and upgrading tickets are free of charge and you will receive a refund for the old ticket (excluding the service fee).
Send an email to asiakaspalvelu(at)lippu.fi with your contact information, the ticket number or, the order number, and how would you like to exchange your ticket. Exchanging and upgrading tickets costs 15€/order. In addition, when exchanging or upgrading a ticket you need to pay the difference between your old ticket and a new ticket (if the price is different).
Contact customer service using the form at www.support.festicket.com. Exchanging and upgrading are free of charge.
Alcohol and the serving area
The whole festival area is an alcohol-serving area. You’re not allowed to bring your own drinks. You can get alcoholic and non-alcoholic drinks from the area.
There is a guarded cloakroom in the festival area where you can leave your
belongings (with a cloakroom fee).
There are designated areas for smoking in the festival area. Please smoke only in designated areas
Paying methods and ATM
All general cards and cash are accepted at serving counters and vendors’ stands. The nearest ATM is located in Laukaa center (approx. 4km from the area).
Spa and gym
Peurunka spa and gym are open for festival guests during the event with an entry fee. The spa is free for guests who are staying at the hotel and camping.
The afterparty is held inside of Peurunka building. More information later.
Leaving the area
You can freely leave the area during the festival. There is a security check every time entering the area.
We care about the environment. We don’t have deposits for cans, but there are many recycling points in the area. Let’s keep the area clean together.
A personal assistant can come to the festival with the assisted person without a separate ticket. To get in with the same ticket, both the assistant and the assisted person must be at the wristband changing station at the same time. There is a platform for disabled people in the festival area from where you can see well to both stages. Please notice the festival area is a park. An asphalt road goes through the area, and you can also get to the platform from that route. There are toilets for disabled people in the area and also inside of the Peurunka building. A parking lot for disabled people is located next to the entrance gates (it is allowed to park with a Trafi’s parking permit for disabled people). Nb! Unobstructed accessibility to everywhere in the area cannot be guaranteed.
The age limit is 18 years with no exceptions. Be prepared to present an identity card.
Lost and found
You can look for lost and found items from the info tent during the festival, or from the hotel reception after the festival.
VOLUNTEERING AT THE FESTIVAL
We need some extra hands before, during and after the festival. More information: tiina(at)ext.fi