INFO

INFO

LATEST UPDATES

14 May 2020

Exchanging and upgrading tickets

If you have bought a one-day or a two-day ticket, and you would like to exchange it for a different time (e.g. Thursday ticket to Friday ticket) or you would like to upgrade tickets e.g. a one day-ticket for a three-day ticket, you can do it by following the instructions below. Exchanging and upgrading are possible if the ticket type is still available (not sold out). The instructions are depending on where did you buy your ticket:

Johnsmith.fi webshop:
If you have bought the ticket with Smartum: send an email with your order number, the email address which has been used when ordered, and how would you like to exchange your ticket to customer service: asiakaspalvelu@liveto.io.

If you have bought the ticket with online payment: Buy a new ticket, which would you like to get at johnsmith.fi webshop. After that, take contact Liveto’s customer service with your old order number (the ticket which you would like to return), and email address, which has been used when ordered the old ticket.

Exchanging and upgrading tickets are free of charge and you will receive a refund for the old ticket (excluding the service fee).

Lippu.fi:
Send an email to asiakaspalvelu@lippu.fi with your contact information, the ticket number or the order number, and how would you like to exchange your ticket. Exchanging and upgrading tickets are free of charge until the 30th of June, after which there will be a cost of 15€/order. In addition, when exchanging or upgrading a ticket you need to pay the difference between your old ticket and a new ticket (if the price is different).

Festicket:
Take contact customer service using the form at www.support.festicket.com. Exchanging and upgrading are free of charge.

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29 April 2020

John Smith Rock Festival’s dates are changed; the festival will be held on 22nd – 24th of July 2021.

All tickets and camping spaces purchased for the JSRF 2020 are valid for the JSRF 2021 as they are, so no action needed with them.
If you wish, you can return the tickets and get a refund (Note. the service fee is non-refundable ). In this case, contact directly to the ticket sales customer service, instructions below.

The tickets bought from:

Johnsmith.fi webshop:
Send a message to asiakaspalvelu@liveto.io with your order number and the email address which has been used when ordered.

Lippu.fi: If you want to receive a voucher for lippu.fi events, send an email to asiakaspalvelu@lippu.fi with your contact information, the ticket numbers or the order number. If you want to get a refund, fill up the form at web.lippu.fi/palautus.

Festicket: The customer service will contact you about the ticket postponing/return, so be patient.

Yber Blind Bird from JSRF 2019: Contact us at info@extventures.fi.

The refunds are possible until the 30th of June 2020. It may take weeks to receive your refund, so be patient.

Accommodation at Peurunka:
If you have already contacted Peurunka and postponed your accommodation next year and these new dates (July 22-24) are also suitable for you, no action needed.

If the new dates are not suitable for you or you have not contacted Peurunka yet; please send an email to peurunka@peurunka.fi and inform your order number and would you like to postpone the accommodation for the next year’s event or cancel the reservation.

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23 April 2020

The government has banned all public events over 500 people until end of July 2020. John Smith Rock Festival 2020 is cancelled due to the spread of the coronavirus. The festival will be held next time on 15-17, July, 2021. 

All tickets and camping spaces purchased for the JSRF 2020 are valid for the JSRF 2021 as they are, so no action needed with them.
If you wish, you can return the tickets and get a refund (Note. the service fee is non-refundable ). In this case, contact directly to the ticket sales customer service, instructions below.

The tickets bought from:

Johnsmith.fi webshop:
Send a message to asiakaspalvelu@liveto.io with your order number and the email address which has been used when ordered.

Lippu.fi: If you want to receive a voucher for lippu.fi events, send an email to asiakaspalvelu@lippu.fi with your contact information, the ticket numbers or the order number. If you want to get a refund, fill up the form at web.lippu.fi/palautus.

Festicket: The customer service will contact you about the ticket postponing/return, so be patient.

Yber Blind Bird from JSRF 2019: Contact us at info@extventures.fi.

The refunds are possible until the 30th of June 2020. It may take weeks to receive your refund, so be patient.

Accommodation at Peurunka: Send an email to peurunka@peurunka.fi and inform your order number and would you like to postpone the accommodation for the next year’s event or cancel the reservation. If you have booked accommodation elsewhere, please contact the hotel directly.

If you would like to support our small and dear rock festival, the best way is to keep your tickets and rock with us in 2021! People who will keep the tickets are receiving something special at the festival in 2021.

The tickets for the festival in 2021 are coming on sale in two weeks.

 

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FESTIVAL AREA

The festival area is located in Peurunka, Laukaa about 25 kilometres from Jyväskylä. Google map: click here

TICKETS

Liveto is responsible for our ticket selling on our website. All tickets are non-refundable.
If you have questions concerning tickets you can take contact directly to Liveto: +358 (0)600-30005 (1,78€/min) or asiakaspalvelu@liveto.io. 

Tickets are also available: www.lippu.fi .

Buy your travel package here:

 

 

Buy your tickets via the official ticket channels listed below:
www.johnsmith.fi
www.lippu.fi
www.festicket.com

 

EVENT STORE

You can buy tickets by clicking “BUY TICKETS”. The tickets will be paid instantly when buying them using an online bank. After the payment, the tickets will be sent to you via email as a PDF-file. The tickets in the PDF-file can be separated if necessary (when buying multiple tickets at once).

You can show the tickets straight from your smartphone, or you can print them out if you want to. The name on the ticket doesn’t matter.

Questions considering the ticket sale can be directed straight to asiakaspalvelu@liveto.io.

 

FESTIVAL BUS

Festival busses will run from/to Jyväskylä and Äänekoski. 

 

ACCESSIBILITY

A personal assistant can come to the festival with the assisted person without a separate ticket. To get in with the same ticket, both assistant and assisted person must be at the wristband changing station at the same time. There will be a platform for disabled people at the festival area, where you can see well to both stages. Please notice that the festival area is a park. There’s an asphalt road going through the area, and you can also get to the platform from that route.

 

ALCOHOL AND THE SERVING AREA

The whole festival area is an alcohol serving area. You’re not aloud to bring your own drinks. You can get alcoholic and non-alcoholic drinks from the area.

 

CLOAKROOM

There is a guarded cloakroom in the festival area where you can leave your
belongings. There will be a cloakroom fee.

 

SMOKING

There’s designated areas for smoking in the festival area.

 

CAMERAS

You’re not allowed to bring cameras made for professional use, selfie sticks or drones to the festival area.

 

PARKING

A parking area is located on a field (about 1km from the festival area). There will be traffic service and guidance. There will be a parking fee.

 

WHAT YOU CAN’T BRING TO THE FESTIVAL

• Umbrellas
• Campstools (in advance with a special permission for people with problems in health)
• SLR-cameras, video cameras, drones, selfie sticks
• Megaphones
• Walkie-talkies
• Pets
• Knives, guns (not even replicas), multi-tools
• Laser pointers, fireworks
• Bright-coloured vests that looks similar to the security’s vests
• Bottles, cans, alcoholic drinks, food (snacks are allowed), underaged people

You’re aloud to bring max. 0,5l unopened/empty plastic water bottle and snacks to the festival area.

 

LEAVING THE AREA

You can leave the festival area freely. You must always go through the security check when coming back.

 

AGE LIMIT

Age limit is 18 years with no exceptions.

 

VOLUNTEERING AT THE FESTIVAL

We need some extra hands before, during and after the festival. More information: tiina@ext.fi 

 

QUESTIONS?

If you have any questions don´t hesitate to ask: info@ext.fi